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Transferring Licenses

Reconfiguring all or part of your hardware, or purchasing new hardware, is within the parameters of the License Agreement.
Therefore, you do not need to purchase a new license.
However, after your purchase or installation of a new OS, you do need to go through the confirmation process again for "SILKYPIX Developer Studio 3.0" (hereafter, "SILKYPIX DS3.0")
The announcement of in this page is for the SILKYPIX DS3.0 version. If you are using the other version, please see the following URL:

http://www.isl.co.jp/SILKYPIX/english/download/license.html

* Generally speaking, we do not reissue product keys.
Please record your product key so that you do not lose it.


For a reconfigured PC

1) Please download "SILKYPIX DS3.0" to your reconfigured PC and install the program.

2) Please send an e-mail to our support center (silkypix_support@isl.co.jp) informing us of the transfer, including the following items about the OS you use.

After our support center receives your message, we will make the necessary preparations and guide you in correspondence to your needs.

Subject: License transfer (OS)
b. Serial number of license to be transferred
c. How our company can contact you (your e-mail address)

You can use all functions in the "Trial Mode" for 14 days after first installing onto your new OS.
We apologize for the inconvenience, but please use the "Trial Mode" while waiting for correspondence from our support center.
3) After receiving an e-mail from our support center, please perform the confirmation process for "SILKYPIX DS3.0" that you installed on your new OS so that you can use "SILKYPIX DS3.0."

For purchase of a new PC

1) Uninstall "SILKYPIX DS3.0" from the PC you had been using.

2) Please download "SILKYPIX DS3.0" to your new PC and install the program.

3) Please send an e-mail to our support center (silkypix_support@isl.co.jp) informing us of the transfer, including the following items about the PC you use.

After our support center receives your message, we will make the necessary preparations and guide you in correspondence to your needs.

Subject: License transfer (PC)
a. Customer name
b. Serial number of license to be transferred
c. How our company can contact you (your e-mail address)

If you have purchased a PC of a different platform (Windows/Macintosh), you will need a new license corresponding to that platform.
You can use all functions in the "Trial Mode" for 14 days after first installing onto your new OS.
We apologize for the inconvenience, but please use the "Trial Mode" while waiting for correspondence from our support center.
4) After receiving an e-mail from our support center, please perform the confirmation process for "SILKYPIX DS3.0" that you installed on your new PC so that you can use "SILKYPIX DS3.0."